Delivery & Returns

Delivery area and costs

• Delivery takes place ex works Damme.
• Our prices are ex works, plus packaging, transport and, if applicable, VAT.
• For deliveries abroad, the customer is responsible for additional duties and taxes.

Shipping costs with GLS within Germany:

You can find a complete overview of the shipping costs here >

Delivery time

The delivery period begins with the order confirmation. Standard delivery within 2 working days after delivery of the order confirmation. If paid in advance: dispatch within 2 working days after receipt of payment.

Shipping and insurance

• Shipping method and route will be determined by us unless there are special instructions.
• Insurance possible upon express customer request.
• Transport packaging must be disposed of by the customer.

Right of withdrawal

• Consumers within the meaning of § 13 BGB have the right to withdraw from the contract within two weeks without giving reasons.
• The withdrawal period begins upon receipt of the goods and these instructions.
• The withdrawal must be sent to us in writing or by returning the goods.
• Entrepreneurs within the meaning of § 14 BGB are excluded from the right of withdrawal.

Return

• In the event of an effective revocation, the services received by both parties must be returned.
• Items that can be sent by parcel must be returned in the original packaging.
• The buyer is responsible for the return shipping costs.

Exceptions to the right of withdrawal

• No right of withdrawal for specially manufactured or perishable goods.
• No right of withdrawal for unsealed audio, video recordings or software.